Includes index.

Introduction -- Introduction Hot wash -- Code -- Conservancy -- Clarity -- Consequences -- Compassion -- Credibility -- Consistency -- Epilogue Ops plan -- Acknowledgments ǂg Index.

"Frank Figliuzzi was the "Keeper of the Code," appointed the FBI's Chief Inspector by then-Director Robert Mueller. Charged with overseeing sensitive internal inquiries and performance audits, he ensured each employee met the Bureau's exacting standards. Now, drawing on his distinguished career, Figliuzzi reveals how the Bureau achieves its extraordinary track record of excellence--from the training of new recruits in "The FBI Way" to the Bureau's rigorous maintenance of its standards up and down the organization." -- inside front jacket flap.

"The FBI's former head of counterintelligence delivers a field-tested playbook for unlocking individual and organizational excellence, based on the FBI's fiercely protected code of conduct and illustrated through dramatic stories from his own storied career".